FAQ

Yes – please call us and speak to Paul or Mike anytime between 9am – 5.30pm or email us at sales@thelogoclothingcompany.com.au. You will find us helpful and informative (and very patient!)

Generally speaking the answer is yes. If it is workwear, promotional wear, team wear or school wear we can usually source what you need.

Jpeg, eps, tiff and pdf are all fine for embroidery. For screenprinting we do require better quality so ai or eps is what we look for.

Yes we do. When you agree to place the order we will, in the case of embroidery, send the artwork to a specialist company to digitize the logo into an embroidery format file. We will, within 24 hours, run a sample of the embroidered logo to email to you for approval. All this at no cost to you!

Prices quoted include a standard size left breast embroidered logo (around 6,000 stitches) or one colour print. Larger stitch counts, extra print colours will be quoted once we view the logo.

Standard delivery lead time is 10 working days. Sometimes, due to seasonal periods, this can increase a little. Of course, if you have a deadline please do ask as we always endeavor to help.

Delivery is free on all orders over $500.00. order below this amount will be charged at cost (average is $12.00 per delivery).

As with our competitors, this is a difficult one. Manufacturers will deliver samples to our clients direct but they do charge us full price plus carriage and will not take them back. if it is a t-shirt or polo shirt then we can take the cost but more expensive items do have to be charged at cost. I always suggest that clients then return the samples to us so we can use on the order – this usually works well.

Bank transfer is the preferred option however We accept all major credit and debit cards.

Price quoted is a very good guide, based on 25-50 items. Variables include the size of the logo and quantity ordered, therefore the final price may vary (upwards or downward by 10% maximum)

We offer a quality service backed with 25 years experience.
You will receive personal service from a director of the business.
We do not charge embroidery set up costs. This will save you $80.00 – $120.00 compared to many of our competitors.
We really value you as a client and promise to look after you!